Last updated: March 1 st , 2019
Pollenbee LLC is company registered in Kosovo owned by Pollenbee limited UK. We provide
various solutions to companies in the finance and hotel industry. Our products include software’s
for lending, deposits, supply chain finance, leasing, factoring, P2P platform, crowdfunding and cloud
based booking solutions for hotels for providing channel managers, booking engine, cloud front
governs the privacy terms of Websites and Content that is offered, launched, administered or owned
by Pollenbee LLC.
If you have concluded a separate agreement with Pollenbee LLC the data protection provisions of
which conflict with the terms of this notice in any way, the terms of the separate agreement shall
under the Definitions section below.
Definitions of terms
Pollenbee (“us”, “we”, or “our”) means Pollenbee LLC in Kosovo with business registration
a data controller of your Personal Data.
User (“you”) means any individual visiting and/or using our Websites.
Content means any information, software, product, services, statement, data, material made
available through the Websites.
Personal Data means any information relating to an identified or identifiable natural person.
Cookies means small pieces of data stored on a User’s device.
Websites means all the websites launched, administered or owned by Pollenbee LLC, including but
not limited to https://pollenbee.co.uk/, https://pollenbeehotel.com/.
Personal Data we collect from you
When you visit our Websites and/or use our Content we collect your Personal Data in order to
provide and improve our Websites and Content. Whenever possible, we process your Personal Data
based on your consent and in some cases, we may process your Personal Data based on a contract
entered into between us and you. Types of data we collect include the following:
● Personal Data – When you sign up for a free trial we will collect the necessary Personal
Data to enable you access to our Websites and Content. We may require you to provide us
with your name, surname, email, password, organization’s name, phone number, email and
address. As you use our Websites and Content, we may also require from you to provide us
with additional Personal Data. In addition, and whenever lawful, we might collect
information about you from other sources, including service providers, partners, and
publicly available sources, and when you contact and interact with us through emails or
activity of our Users in our Websites and hold certain information. This enables our systems
to recognize you and to gather non-personal information regarding your use of the Websites.
We use session Cookies that expire at the end of your browser session. You can set your
browser to refuse all Cookies, or refuse them yourself. If you do not accept Cookies, You
may not be able to use part or all of our Websites and Content.
● Usage Data – We may collect information from devices that you use to access the Websites
or use our Content. This is also known as log data, which is collected automatically and may
include information such as the IP address, duration of the page visit, statistics how pages
are viewed, browser type, etc. In addition, we may use third party services such as Google
Analytics that collect, monitor and analyze the Usage Data.
Use of Personal Data
We may use/process your Personal Data for the following reasons:
● To operate our Websites and to provide the Content, including: registration for a free
trial. Your data may be used also for processing transactions, subscriptions, purchases, and
payments, if these options will be available in our Websites.
● Communicate with You: We use your personal information to communicate with you in
relation to our Websites and Content via different channels (e.g., by phone, email, chat) and
to respond to your requests.
● Measure, Support, and Improve our Websites and Content: We use your Personal Data
to measure use of, analyze performance of, fix errors in, provide support for, improve, and
develop our Websites and Content.
● Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use,
or retain your personal information.
● Marketing: We use your personal information to market and promote our Websites and
Content. We might display ads/promotions from suppliers and partners of Pollenbee LLC
in our Websites.
We may also ask for your consent to use your personal information for a specific purpose that we
communicate to you.
Do we disclose your Personal Data with anyone else?
We may disclose your Personal Data:
a) as required by law or if we believe that such disclosure is necessary in order to comply with
official investigations or legal proceedings initiated by law enforcement officials, or private
parties, including but not limited to in response to search warrants, subpoenas, or court
b) to our vendors if necessary in order to provide you with the Websites and Content;
c) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or
in connection with a corporate merger, restructuring consolidation, or other company
We may use third party vendors to perform certain services on our behalf, for example:
– hosting our website and our company email server;
– processing and fulfilling your payments (if such an option is available);
– maintaining, enhancing, operating website’s features or adding to the functionality of our
– assisting with promotions;
– collecting web analytics data; and
– enabling us to send you emails, or performing other administrative services.
We may share your Personal Data with these third party vendors solely to enable them to perform
the services for us and we require that those third party vendors maintain at least the same level of
data protection that we maintain for such data. However, some of our vendors may process your
data outside of Kosovo. We do not provide your Personal Data to parties unconnected with the
services we provide.
Our website may contain links to third party content and websites that we do not control. If you
click on these links and enter third party websites those third parties may use their own cookies to
collect your data. You should read the third parties’ privacy notices to learn how they will collect and
use your data as their policies may differ from ours and will apply to your use of their websites.
How long do we retain your Personal Data?
enable your continued use of our Website and Content. How long we retain specific personal
information varies depending on the purpose for its use. We will not retain your Personal Data
longer than necessary to achieve the purpose of processing.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a
shorter period of time, except when this data is used to strengthen the security or to improve the
functionality of our Website and Content, or we are legally obliged to retain this data for longer
periods of time.
Your rights regarding your Personal Data
You can access, change and update your Personal Data and your preferences with regard to the
information you receive from us. More specifically you can:
● Access: You have the right to access the Personal Data we may hold about you and the
purposes for which we are using it. We may ask for proof of your identity. On receipt of
such a request we will endeavor to respond to you as soon as possible, at most within one
calendar month of receipt of your request.
● Correction: You have the right to request that we amend any personal data, which is
incorrect or requires updating.
● Erasure: You have the right to request that we delete any Personal Data. We will assess any
deletion request on a case-by-case basis and will endeavor to respond to you as soon as
possible, at most within one month.
To exercise any of these rights, please send an email to email@example.com specifying your name,
surname and email.
Security of your Personal Data
When you provide us with your Personal Data, we take steps to ensure that it is treated securely. We
will take steps to make sure the right security measures are taken, in order for your privacy rights to
Personal Data in Kosovo.
While we are committed to protect your Personal Data, unfortunately we cannot guarantee the
security of any data you transmit to us or from our website since data transmission over the internet
is never 100% secure, therefore you use our Website/Content and you communicate with us at your
own risk. If you were provided the opportunity to have a password in order to access certain part of
our Websites and/or Content, you are responsible for keeping the password confidential.
website and change the effective date, so we encourage you to review it frequently. Your continued
changes except as otherwise required by local law.
How can you make a complaint?
In the event that you wish to make a complaint about how we process your Personal Data, please
contact us in the first instance at firstname.lastname@example.org and we will endeavor to deal with your
request as soon as possible.
contact us at email@example.com